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If you have any contact info stored on your SIM card, it’s a good idea to back up the contacts to your phone’s memory. Be sure to power off your phone before removing your old SIM card. Please click here and give us your deets by filling out our online form. You will then need to enter the last 4 digits of the long number located under the barcode on the plastic wallet sized card from which the sim was removed. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion and are registered in the U.S. and countries around the world. We have articles, videos and troubleshooting guides for all your queries. All rights reserved. We’re always on the lookout to make sure you’re getting the most out of your phone. These prices require you to use eBilling. Can I sign up to a 6 months or yearly plan on my additional SIM? All you need to do is show up with your phone! It’s the super long one on the back of your SIM card, so please have it handy. You can go online and download the user guide for your phone at. Credit subject to status, credit check and payment by direct debt. Click here for a list of Virgin Mobile Store locations. If you're a Pay Monthly, SIM Only or Pay As You Go customer with your details registered we'll send out a replacement SIM card to your registered home address to get you back up and running as soon as possible. Just so you know, this number may not be availbale on some WiFi calling services). I am unhappy with my new service and plan. If you can’t find it, check out your phone’s user guide. You must pay off your loan in full in order to upgrade your handset. You can head to any Virgin Mobile Store and one of our expert Reps can do your SIM card replacement for you. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. If you're located in. Refer A Friend To Get Cashback: Important Things To Know. If you have any questions and want to give us a shout, call us at 1.877.745.7728 and we’ll be happy to help you out. 8am-9pm Monday to Friday, This will stop anyone who isn't you from using it. Phones subject to availability. ACTIVATING your NEW SIM card. 9058868. To make sure your phone is the best it can be, we want to hook you up with a new SIM card for free! How do I get a Virgin Mobile SIM? All Virgin Mobile SIM cards come locked by a four digit PIN which is located on the red card you received your SIM card in. Not received or lost your new SIM? Android™ and Google are trademarks of Google Inc. Plus, save on your monthly plan when you bring your own phone. You cannot share your data connection with other devices - known as "Tethering" - or use your phone for peer to peer file sharing. Why can't I make calls, send an SMS or use data on my new sim card? We know how much it sucks when your device is lost or has been stolen. Are you sure you wanna remove this phone from your cart? How can I get it activated. How do I get a refund? After you’ve popped in your new SIM card you can turn your phone back on. 0870 and 070) numbers not included in monthly allowance (other than those included in the unlimited 08 tariff ) and cost up to 41p and £2.50 a minute respectively in the UK (see our tariffs for details). Do this before replacing the card. 626215. When you call we’ll need the 20-digit Serial Number (UICC) which we asked you to write down. From July 2016, your Pay Monthly Standard Contract & Freestyle Airtime Contract will be adjusted every year on your July bill by the Retail Price Index (RPI) rate of inflation announced in the May before. What happens to my added SIMs when I port out of Virgin Mobile? Based on a 24 month consumer credit agreement with Virgin Media Mobile Finance Limited for the phone, and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Below are the easy step-by-step instructions for you to replace your card on your own. UK texts and data only. The replacement SIM we send you will not work right away. Early disconnection fees apply. Terms and Conditions apply. (province:)including: /en/support/content-main/membersupdates-sim-swap.inc, (province:)including: /en/support/content-bottom/default.inc. Text messages are free from a Virgin Mobile phone. Replacing your Virgin Mobile SIM. Once removed you can insert the new SIM card into your phone. I have a SIM. What happens when the primary account holder is terminated? The installation should only take a few minutes and our store reps will take care of everything for you. Watch sports, news and the hottest primetime shows on-the-go. The SIM card is usually right beside or behind the battery. There are three ways to report your lost or stolen device to us... One of our team will be happy to help between How do I transfer my existing UAE number to Virgin Mobile? When you receive it, you will need to sign into my virgin media and on the overview page page click on the confirm sim swap button. We’d be happy to send your replacement SIM card in the mail. Credit check & payment by Direct Debit required. If you're a Pay Monthly, SIM Only or Pay As You Go customer with your details registered we'll send out a replacement SIM card to your registered home address to get you back up and running as soon as possible. 8am-6pm Sunday. We have traveler's packages and great international roaming rates, so you don't … Calls to 08 (incl. Calls and texts to Jersey, Guernsey and Isle of Man mobiles not included. Calls will cost the same as the standard call rate for the region you're in. 18+. LTE MultiSIM Card offers LTE Advanced speeds and provides access to global roaming in more than 200 countries. You should expect speeds delivered up to 384kbps (3G), actual speeds experienced may be higher or lower and will vary by device and location. Virgin Media Mobile Finance Limited is authorised and regulated by the Financial Conduct Authority under register no. Hey there, we think you're in Ontario. I am unhappy with my new service and plan. It also works for Virgin Mobile pay monthly SIM only contracts and pay monthly mobile phones. Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP. For instructions on backing up your contacts from your SIM card, check out your phone’s user guide. Are you sure you want to remove the phone from the cart? Why can't I make calls, send an SMS or use data on my new sim card? © Virgin Mobile Canada. Plan and add ons will be removed. The back side of your SIM card looks like this: If you head to a Virgin Mobile Store we can activate your SIM card right on the spot. But, if you report it to us, we can ensure your SIM and device get blocked as soon as possible. If you don't want PIN security on your phone, you can turn it off from your phone settings menu. For monthly price with paper bill add £1.50. If you don’t want to head to a store, then you’ll need to switch out the SIM card yourself. What happens to my added SIMs when I port out of Virgin Mobile?

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