Please click here and give us your deets by filling out our online form. UK texts and data only. If you need to jet away somewhere, we'll help make sure you're covered. There are a few offers that you can’t refer friends to including Pay As You Go mobile, Mates Rates, My Rates, Tribe, Partner Rates and any contract less than 12 … 8am-8pm Saturday, Once removed you can insert the new SIM card into your phone. Watch sports, news and the hottest primetime shows on-the-go. This will stop anyone who isn't you from using it. With a Virgin Mobile SIM card you can talk and text in over 200 countries and save coin at the same time. Get free AED 79 credit in your app wallet when you join us. For instructions on backing up your contacts from your SIM card, check out your phone’s user guide. No problem – just call our team on 789 from your Virgin Media phone, or 0345 6000 789* from any other phone, ... You may have received a notification to inform you that our new SIM cards will no longer be supporting certain services. If you have any contact info stored on your SIM card, it’s a good idea to back up the contacts to your phone’s memory. How do I get a refund? If you’re not at one of our stores, you’ll need to call 1.877.745.7728 and we’ll transfer your phone number to the new SIM card. Hey there, we think you're in Ontario. If you're a Pay Monthly, SIM Only or Pay As You Go customer with your details registered we'll send out a replacement SIM card to your registered home address to get you back up and running as soon as possible. We’re always on the lookout to make sure you’re getting the most out of your phone. Included in your tariff (subject to the allowance specified): UK calls to UK landlines (beginning 01, 02, 03) & UK mobile networks. These prices require you to use eBilling. For monthly price with paper bill add £1.50. When you call we’ll need the 20-digit Serial Number (UICC) which we asked you to write down. Click here for a list of Virgin Mobile Store locations. Based on a 24 month consumer credit agreement with Virgin Media Mobile Finance Limited for the phone, and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. What happens to my added SIMs when I port out of Virgin Mobile? Registered in England and Wales no. The installation should only take a few minutes and our store reps will take care of everything for you. Credit subject to status, credit check and payment by direct debt. I have a SIM. It also works for Virgin Mobile pay monthly SIM only contracts and pay monthly mobile phones. SIM Cards SIM Cards . We’d be happy to send your replacement SIM card in the mail. Are you sure you want to remove the phone from the cart? Text messages are free from a Virgin Mobile phone. If you don’t want to head to a store, then you’ll need to switch out the SIM card yourself. We have articles, videos and troubleshooting guides for all your queries. Do this before replacing the card. Early disconnection fees apply. The LTE MultiSIM Card is a 3 in 1 sim that includes a Nano within a micro within a USIM. You must pay off your loan in full in order to upgrade your handset. How do I get a Virgin Mobile SIM? What happens to my added SIMs when I port out of Virgin Mobile? Can I sign up to a 6 months or yearly plan on my additional SIM? BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion and are registered in the U.S. and countries around the world. The back side of your SIM card looks like this: If you head to a Virgin Mobile Store we can activate your SIM card right on the spot. If you're located in. Credit check and payment by Direct Debit required. We’ll send instructions on how to install your new SIM card in the mail along with your replacement SIM card. 8am-6pm Sunday. You should expect speeds delivered up to 384kbps (3G), actual speeds experienced may be higher or lower and will vary by device and location. Acceptable use policy applies. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. If you head to a Virgin Mobile Store we can activate your SIM card right on the spot. This will stop anyone who isn't you from using it. Terms and Conditions apply. 0870 and 070) numbers not included in monthly allowance (other than those included in the unlimited 08 tariff ) and cost up to 41p and £2.50 a minute respectively in the UK (see our tariffs for details). Check with your network operator for rates. 18+. Pay Monthly service terms apply. If you have any questions and want to give us a shout, call us at 1.877.745.7728 and we’ll be happy to help you out. © Virgin Mobile Canada. You can go online and download the user guide for your phone at. We know how much it sucks when your device is lost or has been stolen. To make sure your phone is the best it can be, we want to hook you up with a new SIM card for free! From July 2016, your Pay Monthly Standard Contract & Freestyle Airtime Contract will be adjusted every year on your July bill by the Retail Price Index (RPI) rate of inflation announced in the May before. Make sure to write down the 20-digit Serial Number (UICC) from your new SIM card before you insert it into your phone. Be sure to power off your phone before removing your old SIM card. How can I get it activated. Phones subject to availability. Virgin Media Mobile Finance Limited is authorised and regulated by the Financial Conduct Authority under register no. 8am-9pm Monday to Friday, (Or +44 7458 333 789 if you're abroad. I am unhappy with my new service and plan. Please note standard charges apply, check with your network operator for rates. All rights reserved. Why can't I make calls, send an SMS or use data on my new sim card? Not received or lost your new SIM? You cannot share your data connection with other devices - known as "Tethering" - or use your phone for peer to peer file sharing. I am unhappy with my new service and plan. Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP. Android™ and Google are trademarks of Google Inc. Only Virgin Mobile Members get ultimate VIP access and sweet deals from the hottest brands. Are you sure you wanna remove this phone from your cart? There are three ways to report your lost or stolen device to us... One of our team will be happy to help between If you're a Pay Monthly, SIM Only or Pay As You Go customer with your details registered we'll send out a replacement SIM card to your registered home address to get you back up and running as soon as possible. How do I get a refund? All you need to do is show up with your phone! Below are the easy step-by-step instructions for you to replace your card on your own. LTE MultiSIM Card offers LTE Advanced speeds and provides access to global roaming in more than 200 countries. If your phone restarts or updates, it will ask you to enter the PIN again. 626215. But, if you report it to us, we can ensure your SIM and device get blocked as soon as possible. Replacing your Virgin Mobile SIM. (province:)including: /en/support/content-main/membersupdates-sim-swap.inc, (province:)including: /en/support/content-bottom/default.inc. If you’re not at one of our stores, you’ll need to call 1.877.745.7728 and we’ll transfer your phone number to the new SIM card. If you don't want PIN security on your phone, you can turn it off from your phone settings menu. After you’ve popped in your new SIM card you can turn your phone back on. 24-month contract. Credit check & payment by Direct Debit required. We have traveler's packages and great international roaming rates, so you don't … We'll block your SIM and device (if you have provided your IMEI number, which can be found on your phone box or your mobile account) within an hour of receiving the form and we'll confirm by email to let you know once it's done. Calls to 08 (incl. It’s the super long one on the back of your SIM card, so please have it handy. What happens when the primary account holder is terminated? Calls will cost the same as the standard call rate for the region you're in. When you receive it, you will need to sign into my virgin media and on the overview page page click on the confirm sim swap button. The replacement SIM we send you will not work right away. What happens when the primary account holder is terminated? You will then need to enter the last 4 digits of the long number located under the barcode on the plastic wallet sized card from which the sim was removed. ACTIVATING your NEW SIM card. Calls and texts to Jersey, Guernsey and Isle of Man mobiles not included. All Virgin Mobile SIM cards come locked by a four digit PIN which is located on the red card you received your SIM card in. The SIM card is usually right beside or behind the battery. Plus, save on your monthly plan when you bring your own phone. Help and Support from Virgin Media. Why can't I make calls, send an SMS or use data on my new sim card? Refer A Friend To Get Cashback: Important Things To Know. Just so you know, this number may not be availbale on some WiFi calling services). How do I transfer my existing UAE number to Virgin Mobile? 9058868. If you can’t find it, check out your phone’s user guide. Plan and add ons will be removed. You can head to any Virgin Mobile Store and one of our expert Reps can do your SIM card replacement for you.
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